Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Small Business Partner Outreach Programįootnotes * Returns: The 30-day return period is calculated from invoice date.Energy, Climate Action & Sustainability.but when the scanner does it itself, it runs back smoothly. Strange thing is i can push the head till the end easily and smoothly, but when move it back that strange noise come up again and pushing it back become harder. Thank you very much, i think i need a more detailed dismantle since I won't take it to the service (I bought it cheap (150), but just carrying it to the service without repair will cost me (40 euro) and plus repair. When the power is off and you can move the head by hand, are the rails still lubricated well enough that the head moves freely back and forth at the exact point of binding when the motors are used? Here are some exploded diagrams that might help you with your troubleshooting: If you are saying that you can place the head clear at the end of the travel range and it will return all the way to the top without problem, then the mystery deepens since it seems to be a one direction problem. If the head moves fine and is not locked then it sounds like you have a problem with the belts or cogs jamming/binding up or something getting in the way right at that point in the travel of the head. Does it mean the item was refurbished? ı thought I bought it new. I've bought it as new, but when I opened it I saw a red pen marks inside on the screws, and one big red "R" under the top part. What do you think about it? I've opened and I saw that the head can move till the bottom without problem (by hand).when I switch on the device head is going back to it's start position without any noise and error)Īnother question about the product.
the problem is only with reflective scanner part (everything is unlocked, on the lid & behind).Īfter the error Epson Scan doesn't give any error, It also saves an output file that 5 cm is scanned well, and rest is glitch.
I start scanning and at one point it stuck (like it's locked, with an annoying noise), I have attached a video as well. I have a problem with my scanner after almost 4 years.
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